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Welcome to Boxflow Insight

A secure, multi-tenant portal that centralizes claims management and real-time analytics. Register claims, track SLAs, and visualize performance—all in one place designed for logistics teams.

GDPR Compliant • Multi-tenant Security • Real-time Sync

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98.5%

Claim Resolution

24hrs

Avg Response Time

Everything You Need to Manage Claims & Track Performance

From claim registration to real-time KPI dashboards, our platform handles the complete lifecycle with automated workflows and data-driven insights.

Complete Claims Workflow

Register claims with all required fields, attach documents, and track the full lifecycle from creation to closure with SLA-driven automation.

Real-Time KPI Analytics

Visualize claim trends, approval ratios, response times, and cost analysis with interactive dashboards that update in real-time.

Multi-Tenant Security

Each customer operates in a fully isolated environment with SSO support, MFA authentication, and complete GDPR compliance.

Smart Notifications

Automated email and Teams/Slack alerts for new claims, status updates, SLA breaches, and weekly performance summaries.

Excel Import & Export

Bulk import claims from Excel templates and export detailed reports to PDF, Excel, or CSV with scheduled delivery options.

Role-Based Access

Granular permissions for customer users, admins, internal handlers, and system administrators with full audit trails.

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< 2 min

Data Import Speed

How It Works

From Excel to Insights in Three Simple Steps

Transform your quality monitoring Excel files into a powerful claims management system with automated workflows and real-time analytics.

1

Import Your Data

Upload your existing Excel quality reports or manually create claims through our intuitive form. Validation ensures data integrity from the start.

2

Track & Collaborate

Monitor claim status through automated workflows with SLA tracking. Add comments, attachments, and communicate with stakeholders in one central location.

3

Analyze & Optimize

Access real-time KPI dashboards with drill-down capabilities. Identify trends, spot issues early, and make data-driven decisions to improve quality metrics.

Performance Monitoring

KPI Dashboards That Tell the Complete Story

Move beyond static Excel reports. Our interactive dashboards transform your quality data into actionable insights with customizable views, drill-down analysis, and automated reporting.

Claims Volume & Trends

Track claim counts by week, month, or custom periods with year-over-year comparisons

Approval & Resolution Rates

Monitor approval ratios and identify top reason codes driving claim patterns

Financial Impact Analysis

Aggregate claimed vs approved amounts by site, category, or responsible party

Lead Time Tracking

Measure average time from creation to closure with SLA compliance reporting

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Resolution Rate +12% vs Last Month
94%

342

Active Claims

18h

Avg Response

€45K

This Month

Built for Logistics Teams Who Need Control & Visibility

Whether you're managing quality reports across multiple sites or tracking claims for a single warehouse, our platform scales with your needs while keeping data secure and accessible.

Tenant Isolation & SSO

Each customer operates in a completely separate environment with single sign-on and multi-factor authentication

Automated SLA Management

Never miss a deadline with automated reminders, escalations, and status tracking through the complete lifecycle

Full Audit Trail

Track every change, comment, and status update with comprehensive audit logs for compliance and accountability

WCAG 2.1 AA Accessible

Designed for all users with full accessibility compliance and responsive design for desktop, tablet, and mobile

Bulk Import Ready

Import up to 50,000 rows in under 2 minutes with comprehensive validation and error reporting

Asynchronous Processing

Scheduled Reports

Subscribe to automated KPI summaries delivered via email on your preferred schedule

Daily, Weekly, or Custom

Advanced Search & Filters

Quick search with custom filters, saved views, and bulk operations for efficient claim management

Customizable Views

Ready to Transform Your Claims Management?

Join logistics teams who've replaced spreadsheet chaos with real-time visibility and automated workflows.

GDPR Compliant
Bank-Level Security
24/7 System Access
Dedicated Support